Warranty Together

Thank you for giving us the opportunity to supply you with a quotation to replace your boiler/central heating system. At Heat Secured we understand and appreciate that today’s discerning customer has grown to expect quality and reliability as standard.

There are many reasons why Heat Secured is the best place in Central Scotland to buy a new boiler, but one of the biggest is our unique WarrantyTogether cover!

WarrantyTogether is an exclusive Lifetime warranty that comes with no cost to you on selected boiler installations that you buy from Heat Secured.

And when we say lifetime, we mean LIFETIME!

We take the manufacturer’s Warranty and as long as spare parts are available* we extend it for as long as you own your boiler. It’s good for an unlimited time and unlimited repairs! Just have your boiler serviced annually in accordance with the manufacturer’s user instructions, install an approved magnetic water filter at the time of installation and you’re good to go… there are absolutely no excess payments and no hassle!

With Warranty Together, you don’t even need to have the annual service done by Heat Secured*. As long as you get it done annually by a Gas Safe registered and qualified person, you’re covered for as long as you own the boiler!*

Here’s how we do it

We will only offer Warranty Together on boilers that meet our rigorous safety, mechanical, quality and after sales back up standards. We also insist on regular annual servicing (preventative maintenance) to keep your Warranty Together valid.

Think of it as a complimentary upgrade to your boiler, courtesy of Heat Secured. It’s just one more thing that sets us apart from every other installer in Central Scotland.

Now let’s talk about what’s covered by your Warranty Together. It basically covers the full boiler including but not limited to the main heat exchanger, gas valve, Fan, pump (if contained within the boiler), PCB (printed circuit board), diverter valve and flow switch. But wait, there’s more… Your Warranty Together also covers all of your labour costs to carry out the repair to your boiler with absolutely zero excess costs EVER!

That’s right, zero pounds and zero pence…

We are a family run, local company established in 1998. 

We have nearly 20 years experience installing, maintaining and repairing gas central heating systems throughout Central Scotland.

Our reputation past, present and future means everything to us. Our aim is to achieve quality, reliability and to always exceed your expectations. 

We have a comprehensive choice of service & maintenance contracts available to compliment your Warranty Together/Manufacturer’s warranty. Remember the boiler manufacturer will only cover your new boiler…they will not cover the Remainder of your central heating system.

We will never pressurise you to make a decision and promise to give you our best price, first time, every time.

We have a physical office. No hiding behind a mobile phone number. We would love to answer any questions that you may have in regards to your planned installation or Warranty Together, so pick up the phone and call us… send a quick email… or pop into our office in Bonnybridge today.

FAQ

Most frequent questions and answers

It covers the full boiler* “It’s basically just like the manufacturer’s warranty but better because your warranty is extended by Heat Secured for as long as you own the boiler**…

Simply have your boiler serviced every year to the manufacturer’s user instructions by a Gas Safe registered, fully qualified individual.

Or take advantage of one of the following Heat Secured maintenance packages and we’ll take care of the rest:

Package 1

Annual service only:

£5.00 per month payable by direct debit/standing order or alternatively £60.00 one off fee at the time of your service due date.

Choose this option if you simply want a one off annual service carried out by Heat Secured to validate your Warranty Together and/or manufacturer’s warranty.

Package 2

(OUR MOST POPULAR): System, filter, time and temperature controls cover with annual service:

£12.00 per month payable by direct debit/standing order or alternatively, £140.00 annual fee payable in advance at the time of your service due date.

Choose this option if you have a new Combi boiler and wish to cover your full central heating system including your radiators, pipework, magnetic filter and time/temperature control. Also includes an annual service to validate your Warranty Together and/or manufacturer’s warranty.

Package 3

System, filter, external pump, motorized valve, time and temperature controls cover with annual service:

£15.00 per month payable by direct debit/standing order or alternatively, £180.00 annual fee payable in advance at the time of your service due date.

Choose this option if you have a new system/heat only boiler and wish to cover your full central heating system including your radiators, pipework, external pump, motorized valve, magnetic filter and time/temperature control. Also includes an annual service to validate your Warranty Together and/or manufacturer’s warranty.

Our experienced, fully qualified Gas Safe engineers will ensure your annual service is carried out to the highest standards and the manufacturer’s instructions.

You will never have to worry about inadvertently voiding your warranty.

Heat Secured will retain all of your maintenance/service records for you and inform you each year when your service is due.

No* you don’t, but we’re certainly the best place to get it done because we know what to do and when to do it.

*For annual services not performed by Heat Secured you will be required to provide us with a copy of documented proof from a Gas Safe registered engineer that the boiler service has been carried out to the manufacturer’s instructions. This must be provided to us via e-mail or registered post, within 1 month of the annual service due date each and every year. You will also be responsible for maintaining your own service records and you will be solely responsible for insuring any company/individual you employ carries out the annual service to the manufacturer’s instructions and at the correct intervals. Failure to comply with any of the above will invalidate your Warranty Forever.

There’s truly no additional cost to you.

Warranty Forever is given to you as a benefit of doing business with us. We do not SELL this product. We offer it at NO ADDITIONAL CHARGE, to give you the peace of mind that you can buy from us with confidence. We cannot, and will not, to install your new boiler at a lower price by taking away your Warranty Forever.

That one’s easy to answer, there is NO CATCH.

NO, your service must be carried out to by a Gas Safe registered, fully qualified individual.

We see offering our customers a Warranty Forever on virtually every new boiler installation as away to make Heat Secured stand out from the rest and as another necessary cost to reaching our goals…a completely satisfied customer who will recommend us with confidence to their family and friends…

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